Sixteen questions, answered the way we answer them on a call

Send the can volume, valve type and target fill weight. Two of the four grades will be obviously wrong within a minute, and we will tell you which one we would run.

Catalyst and blowing balance, not the polyol backbone. Winter grades react slower and need more catalyst; the foam is the same foam at the same density.

No. Blending removes the traceability that makes the datasheet meaningful. If a job sits between two grades, pick one and adjust fill weight — not the drum.

No. We supply the polyol side and the process. Isocyanate is widely available locally or regionally; we will tell you the specification to ask for.

1 tonne: five 200 L steel drums, palletised, roughly 1.1 m³ of footprint. Samples are 2 × 50 kg.

EXW Hangzhou as standard; FOB Ningbo or Shanghai on request. CIF to your port is quoted case by case.

7–15 days to major Southeast Asian ports once the vessel is booked. Drum production adds 5–7 days if the grade is not in stock.

T/T 30% deposit, 70% against the bill of lading, for a first order. Terms are discussed after the second.

SDS, COA per batch, Form E, packing list, and a non-dangerous goods transport appraisal on request.

It is not classified as dangerous goods for sea freight: flash point above 100 °C, not pressurised. The transport appraisal is the document your forwarder will ask for.

Classification follows your local HS rules, and the finished product is certified under your market's scheme. We supply the technical file; the application is a local act.

The SDS is issued in English. A translated version can be prepared for a local registration file, marked as an unofficial translation.

No. ColdOFF® is a technology brand. We do not sell finished cans, and we do not sell retail products under any label. The brand on the shelf is yours.

No. We sell material to fillers and technology to plants. If we ever enter a market with a finished product, it will be after a written change to this terms — not before.

Territory protection is discussed case by case, after we see the volume and the market plan. It is a written annex, not a verbal promise.

Send the retained sample and the batch number. If it is our batch, we replace it and investigate; if it is a process cause, the troubleshooting table usually finds it in ten minutes.